Resume and bio available in the following formats and locations:
- Started as a UNIX system administrator in 1987 working on SunOS 3
- Started writing and teaching a wide range of classes in 1990
- Certified as an MCSE in 1996
- Many years experience in storage, networking, security, and systems
- Industry expert in data and network security
- Industry expert in Engenio/LSI/IBM/StorageTek FC storage systems
- Many years experience writing knowledge, processes, and procedures
- Excellent critical situation and customer relationship skills ensure expedient relief and high levels of customer satisfaction with both the product and the support experience.
- Final escalation point for supporting the ZFS Storage Appliance
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